Garmidn Refund Policy

At Garmidn, we strive to ensure your complete satisfaction with our GPS products—whether for sports & fitness, outdoor recreation, marine, automotive, or aviation use. This Refund Policy outlines the terms, eligibility criteria, and process for requesting refunds for Garmidn products, balancing fairness for customers with the unique nature of our technical devices.

1. Eligibility for Refunds

To qualify for a refund, your request must meet the following conditions:

1.1 Timeframe
  • Unopened/Unused Products: Requests must be submitted within 30 calendar days of delivery. Products must remain in their original, unopened packaging with all accessories (e.g., chargers, manuals, calibration tools for marine/aviation devices) intact.
  • Opened/Used Products: Refunds are available within 14 calendar days of delivery, provided the product is in working condition with no physical damage (e.g., scratches on outdoor GPS screens, water damage to marine devices) and includes all original components.
1.2 Exceptions

Refunds are not available for:

  • Products damaged due to accidental misuse, unauthorized modifications, or failure to follow user manuals (e.g., submerging a non-waterproof fitness watch).
  • Customized aviation or marine GPS systems (built to specific user requirements, as these are non-resalable).
  • Software or digital subscriptions (e.g., premium map updates) once activated—these are eligible for cancellation but not refund.
  • Products purchased from third-party retailers (refunds must be requested directly from the original seller, per their policies).

2. Refund Process

Follow these steps to submit a refund request:

  1. Initiate the Request: Contact our support team at [email protected] with the subject line “Refund Request” and include:
  • Your full name, order number, and delivery date.
  • Product model (e.g., Garmidn Marine GPS 500, Fitness Watch 970).
  • Reason for the refund (e.g., “unexpected compatibility issue,” “purchased in error”).
  • Photos of the product (including packaging and any accessories) if opened/used.
  1. Receive Approval: Our team will review your request within 3 business days and notify you via email if approved. Approval will include a return authorization number (RA#) and detailed shipping instructions.
  2. Return the Product: Ship the product (with RA# clearly marked on the package) to the address provided. You are responsible for return shipping costs, unless the refund is due to a defective product or Garmidn error (e.g., wrong item shipped).
  3. Inspection & Refund Issuance: Upon receiving the product, we will inspect it to verify eligibility. For approved refunds:
  • Original Payment Method: Funds will be credited within 5–7 business days of inspection (processing time may vary by payment provider).
  • Store Credit (Optional): If preferred, you may opt for Garmidn store credit instead of a monetary refund, which will be issued within 2 business days of inspection.

3. Special Provisions for Specific Products

Due to the specialized nature of certain Garmidn devices, additional terms apply:

3.1 Aviation & Marine GPS
  • These products require technical inspection post-return to ensure no calibration or software tampering. Inspection may take up to 7 business days, and refunds will be issued only if the device meets original functional standards.
  • If the product was used for regulatory compliance (e.g., aviation safety tracking), you must provide proof of deactivation from relevant authorities before a refund is processed.
3.2 Fitness & Outdoor Devices
  • Refunds for used fitness watches or outdoor GPS tools will be denied if the device shows signs of heavy wear (e.g., cracked screens, worn buttons) or if health/fitness data cannot be erased (we will assist with data wiping upon return request).
3.3 Defective Products
  • If your device is defective upon delivery or fails within the warranty period (see product packaging for details), contact us immediately. We may offer a full refund, replacement, or repair at no cost—whichever is more convenient for you. Defective products do not require adherence to the 14-day used product timeframe.

4. Non-Refundable Items & Fees

  • Shipping Costs: Original shipping fees (for delivery to you) are non-refundable unless the error is due to Garmidn (e.g., incorrect product shipped).
  • Restocking Fee: A 15% restocking fee applies to opened/used products (waived for defective items or Garmidn errors). This covers inspection, repackaging, and restoration for resale.

5. Refund Status & Inquiries

You can check the status of your refund by replying to the approval email or contacting [email protected] with your RA#. We aim to resolve all refund-related questions within 2 business days.

6. Policy Updates

Garmidn may update this Refund Policy to reflect changes in product offerings or operational needs. Material updates will be posted on our website and notified via email to recent purchasers, with changes effective 7 days after notification.

For urgent refund questions, note “Urgent Refund Inquiry” in your email subject line for prioritized handling.

Garmidn is committed to fair, transparent refund practices that honor your trust in our products.